Notes From The Field
How do I work with "difficult people" and "challenging groups" is a question I get asked often. It often reflects a fear of what could go wrong, and an underlying assumption that the difficulty o...
I have long taught people that in a world where we can focus on facts or feelings in our conversations with others, we should address and de-escalate feelings FIRST, before we talk about facts. This h...
I believe that brave, honest conversations are how we solve the problems in our lives, organizations, and communities. These hardest of conversations create a path to strengthened relationships, incre...
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